Privacy Policy

Welcome to Prime Electronics (“Company”, “we”, “us”, or “our”).
This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, place an order, or interact with our services. By using our website, you agree to the practices described below.

1. General Overview

Prime Electronics operates an eCommerce store offering electronics, gadgets, and home appliances across Pakistan.
We value your trust and are committed to safeguarding your privacy and ensuring that your personal information is handled responsibly.

For any concerns, please contact us directly at primiumelectronics@gmail.com.

2. Information We Collect

We collect information in several ways to provide you with a smooth shopping experience:

A. Personal Information

  • Full name

  • Email address

  • Mobile number

  • Billing and shipping address

  • Payment details (processed through secure third-party gateways)

  • Order details and purchase history

B. Automatically Collected Information

  • IP address and browser type

  • Device information (e.g., mobile/desktop, operating system)

  • Referring website URLs

  • Pages you visit and time spent on the site

  • Cookies, pixels, and analytics data

C. Optional Data

If you subscribe to newsletters, contact us, or leave product reviews, we may collect your comments or preferences for better service.

3. How We Use Your Information

We use the collected information to:

  • Process and deliver your orders efficiently

  • Provide customer support and respond to inquiries

  • Send order confirmations, shipping updates, and promotional offers (optional)

  • Improve our website design, services, and user experience

  • Detect and prevent fraudulent transactions

  • Comply with applicable Pakistani laws and tax regulations

4. Sharing and Disclosure of Information

We do not sell or rent your data to any third parties.
However, we may share limited information as needed for:

  • Payment Processing: With secure gateways (e.g., Easypaisa, JazzCash, Bank, Visa/MasterCard processors)

  • Delivery Partners: To ensure timely order shipment

  • Analytics & Marketing Tools: Such as Google Analytics or Meta Ads for performance tracking

  • Legal Compliance: When required by authorities or law enforcement under Pakistani law

All third parties we work with are required to maintain the confidentiality and security of your information.

5. Cookies and Tracking Technologies

Prime Electronics uses cookies to enhance your browsing experience. Cookies help us:

  • Keep your shopping cart saved

  • Understand your preferences

  • Improve website performance

You can disable cookies in your browser settings. However, some site functions may not work properly without them.

6. Data Protection & Security

We use industry-standard encryption and secure servers to protect your data from unauthorized access or disclosure.
While we take every precaution, no digital transmission is 100% secure. You agree that you use our services at your own risk.

We store your data only as long as necessary for:

  • Legal compliance

  • Order tracking

  • Warranty or customer service purposes

7. Your Rights (Under Pakistani Law and International Standards)

You have the right to:

  • Access the personal data we hold about you

  • Request corrections or updates

  • Request deletion (unless data is legally required to be retained)

  • Opt out of promotional emails at any time

To exercise any of these rights, please email us at primiumelectronics@gmail.com. We respond within 7–14 working days.

8. Third-Party Links

Our website may contain links to other websites (for example, courier tracking or product manufacturer pages).
We are not responsible for the privacy practices or content of these external sites.
We recommend reviewing their privacy policies before sharing personal information.

9. Children’s Privacy

Prime Electronics does not knowingly collect or market to children under 13 years of age.
If a parent or guardian believes a child has provided us personal information, please contact us immediately at primiumelectronics@gmail.com — we will remove it promptly.

10. International Users

If you access our store from outside Pakistan, please note that your data will be processed and stored in Pakistan or in countries where our trusted service providers operate.
By using our website, you consent to such transfers in accordance with this Privacy Policy.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
The latest version will always be available on our website, and the “Effective Date” above will indicate when it was last revised.
By continuing to use our site after any changes, you accept the updated terms.

12. Contact Us

If you have any questions, feedback, or complaints regarding this Privacy Policy or how we handle your data, please contact us at:
📧 primiumelectronics@gmail.com
🕒 Response time: within 1–2 business days

Prime Electronics respects your privacy. We collect minimal data needed to process your orders, deliver your products, and enhance your shopping experience. We never sell your information and we respond quickly to all privacy concerns at primiumelectronics@gmail.com.